Frequently Asked Questions.
01. The order
How to change the item if I placed the wrong order?
Once the payment is finalized, customers are unable to modify the items in their order. To request any changes, please reach out to our customer service, and they will assist you in making the necessary adjustments.However please note we can only help to change the item before the package is being processed by the shipment company.
How to cancel the order?
Customer can disregard an unpaid order if you do not want it anymore.After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company.Once the package is shipped out, no one can cancel the order in such cases.
If the item is not in stock after placing the order
The item stock availability can be updated and changed at any time due to the popularity and/or supply constraints of some of the products.
If the item becomes restocking, we advise to give the item 3-7 more working days for process.
If the item becomes out-of-stock, we advise to choose a replacement on the website or consider to cancel the item to get a refund.
Please feel free to contact our customer service to inform us of your decision.
02. Shipment
Where can we ship?
We can ship to all states in US and our warehouse is located in the eastern United States.
How much the shipping will cost?
Whether you operate a single vape store, chain stores, or work as a distributor, we provide fast free ship to all vape shops in the US to suit your business needs.
How long is the lead time?
We usually ship within 1~2 working days after you complete the payment, and you will receive an email notification after we ship.
How long is the shipping time？
Usually 5-10 working days can be delivered!